The answer is simply YES! You know how, in normal business transactions, you speak to your customers? Either face-to-face or over the phone? Well, now you can use live chat software that enables you to converse with your customers in a written/digital format.
In real-time, and with a customizable interface, you provide a chat environment that lets your consumer see your business’s best reputation. But if you’re not yet convinced, just take a look at the following statistics:
- 79% of consumers will not file a negative review for a company if they are offering a live chat support.
- 38% of consumers are more likely to buy from a company if they offer live chat support.
- 63% of consumers are more likely to stay with or buy again from a company if they offer live chat support.
The live chat software allows you to conduct business over a chat window, in ways that are super easy for your consumers to navigate. After all, if you provide your consumers with a smooth, comfortable chat experience, there’s a better chance to convert them to repeat customers.
What are the benefits of using a live chat software?
The benefits of live chat over any voice communication are huge. For your business, this is often a very low-cost solution to providing excellent customer service. You can have integrated brand messaging within the chat experience, so you are continually driving your business’s reputation forward while working directly with your consumer.
From a consumer’s point of view, live chat gives them a feeling of “instant gratification”. Just a button-click. No looking up numbers, dialing, or endless voicemail prompts. No worry about language barriers. Easy-to-obtain transcripts of the conversation provide backup for both sides of the exchange.
Things to remember while choosing live chat software
Make sure you can track and report all chat experiences. Analytics that tell you who’s using your system: why, when and where. Who are your repeat customers? How long does each session last? Use the data to maximize the benefits to your bottom line.
Pick and choose who can chat, when they can chat, and what happens when you’re not available. Proactively invite customers to chat, make them feel wanted.
Understand what features you’re paying for, how much you’re paying, and ensure your system is right-sized for today and scalable for tomorrow. Many plans offer free trials – don’t be afraid to experiment.
SALive Chat brings a richness to your business that other forms of communication lack. Your customers will feel that they are important to you, as you provide instant service. Take advantage of customizations to show off your brand at the same time. And with a full menu of options, you can buy just the amount of service you need. So you can stick to your budget while providing excellent customer service. And that’s a win for everyone! If you are interested in setting up Live Chat Software on your website, send us a message today.